SUPPORT

FAQ

Q: It is taking a very long time to install the StrikePack, is this normal?
A: Driver install times vary by operating system and computer hardware.  On machine with lower system memory, older processors,  and slower hard drives it can take up to 15 – 20 minutes to install all the drivers needed.  Once the drivers are installed the StrikeMax software will function without issue.  We appreciate everyone’s patience when installing the first time.

Q:  My Controller did not turn on when I connected the Strike Pack.  The Strike Pack short cable is plugged into my controller charge port and the 10 FT USB cable is plugged into my Strike Pack device and the console.  What else do I need to do?
A: Just unplug and plug back in the USB cable into the Srike Pack device.  Your controller should now turn on after a few seconds.  This usually only occurs after the Strike Pack device has been updated.  

Q:  My controller needs to do an Microsoft Controller Update.  Can I update the controller with the Strike Pack attached?
A: No, you should always update the controller by having it directly attached to the console.  Simply detach the short cable of the Strike Pack device and attach your controller’s charge port directly to your console via USB cable before proceeding with a Microsoft Controller Update.

Q:  My Strike Pack keeps disconnecting and flashing LED’s. What do I do?
A: To resolve this issue, please update to the latest firmware using the free Strike Max software available HERE. You will require a Windows PC to do this.

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